Shipping, Returns and Refunds

Last updated: 27 August 2026. This policy applies to products ordered from Juthour Tech unless a quotation, product page or written agreement states special conditions.

Order processing and delivery

• Orders are processed after stock, payment and delivery details are confirmed.
• Provide a complete address, active telephone number and an available recipient. Additional delivery charges caused by incorrect or incomplete information may be charged to the customer.
• Delivery times shown during checkout are estimates. Carrier delays, remote areas, public holidays, customs and events outside reasonable control may affect them.
• Inspect the outer package on receipt. If it is visibly damaged or the shipment is incomplete, record this with the carrier and contact us promptly with photographs and the order number.

Return window

A return request should normally be submitted within 14 days of delivery. Contact customer service before sending any item so we can confirm eligibility and provide the correct return instructions. The product must be unused, complete and in its original retail packaging with accessories, manuals, labels and seals where applicable.

Items with restricted return eligibility

Unless defective or incorrectly supplied, returns may not be accepted for products made or sourced specifically for the customer, cut-to-length materials, programmed items, opened consumables, installed electrical parts, products with damaged seals or retail packaging, clearance items clearly marked non-returnable, or items damaged by incorrect installation or operation.

Faulty, damaged or incorrect products

Send the order number, a clear description of the problem and useful photographs or test results. Technical products may require inspection. If the product is confirmed to have been supplied incorrectly or to contain a covered defect, we will offer the remedy required by applicable law, which may include replacement, repair or refund.

Return shipping and refunds

• For an eligible change-of-mind return, the customer normally pays return shipping and the original delivery charge is not refunded unless required by law.
• If the error is ours or a covered defect is confirmed, we will arrange or reimburse the appropriate return shipping.
• Refunds are issued after inspection to the original payment method where possible. Bank and payment-provider processing times may vary.
• Cash payments may be refunded using an agreed cash or electronic method after identity and order details are verified.

Cancellation

Contact us as soon as possible if you need to cancel. An order can be cancelled before dispatch where processing has not become irreversible. Custom, cut, programmed or specially sourced products may not be cancellable after work or procurement has started.

To start a return or report a delivery issue, use the contact page and include your order number.